Quality Management

ODEON Tours develops its corporate structure, which it has created at international standards, with the quality system studies it maintains with the principle of continuous development and aims to spread to all the destinations it operates.
ODEON Tours is the first company to obtain the ISO 9001 Quality Management System Standard Certificate that covers all travel agency services in Türkiye. In the quality journey that started with the ISO 9001 standard certification, compliance with the EFQM Excellence Model, ISO 14001 Environmental Management System, ISO 45001 Occupational Health and Safety Management System, ISO 10002 Complaint Management System, ISO 39001 Road Traffic Safety Management System standards and certification of some of the destinations it operates. We have systems that have not been certified at some destinations, but whose effectiveness is regularly monitored and implemented.
It is ODEON Tours' constant goal to meet customer needs and expectations in the best way, to provide products and services with high quality standards, to provide maximum customer satisfaction through the quality management systems and tools it applies.

Quality Journey

1992

Foundation

  • 2001

    Total Quality Management Trainings & ISO 9001 Certification (ODEON TR

  • 2003

    Process Oriented Organization (ODEON TR)

  • 2005

    Management with Targets - Balance Scorecard

  • 2007

    Participation in the National Quality Movement (ODEON TR)

  • 2008

    Certification of EFQM Committed to Excellence (ODEON TR)

  • 2010

    ISO 10002, ISO 14001, OHSAS 18001 Certifications (ODEON TR)

  • 2011

    Certification of EFQM 4* Recognised for Excellence (ODEON TR)

  • 2013

    Certification of EFQM 5* Recognised for Excellence (ODEON TR) ISO 9001 Certification (ODEON EG)

  • 2015

    ISO 39001 Road Safety Management System Certification (ODEON TR)

  • 2020

    ISO 45001 Certification (ODEON TR) Process Improvement Projects - Digitalization

Certificates and Awards

Türkiye's 500 Great Service Exporters, All Sectors Ninth Place Special Award, 2016

Türkiye's 500 Great Service Exporters, Tourism Sector Champion, 2016

EFQM Recognised For Excellence 5 Star - 2013

EFQM Recognised For Excellence 4 Star - 2011

Starway Quality Award 2006 ODEON Tours

Diamond Star Service Quality Award 26.11.2004 Moscow ODEON TOURS

Diamond Star Service Quality Award 26.11.2004 Moscow ODEON TOURS

International Tourist, Hotel and Service sector award Best Service Award 28.01.2004 Madrid ODEON Tours

International Tourist, Hotel and Service sector award Best Service Award 28.01.2004 Madrid ODEON Tours

Service Quality Award - Platinum Crown 2003 Moscow ODEON Tours

Service Quality Award - Platinum Crown 2003 Moscow ODEON Tours

Service Quality Award - Gold Crown 01.12.2003 London ODEON Tours

Service Quality Award - Gold Crown 01.12.2003 London ODEON Tours

Service Quality Award - Gold Crown 2002 Moscow ODEON Tours

Service Quality Award - Gold Crown 2002 Moscow ODEON Tours

ISO 9001:2015 Quality Management System Certificate

ISO 10002:2018 Complaint Management System Certificate

ISO 14001:2015 Environmental Management System Certificate

ISO 45001:2018 Occupational Health and Safety Management System Certificate

ISO 39001:2012 Road Traffic Safety Management System Certificate

Policies

Quality Policy

As ODEON Tours, believe that by providing customer satisfaction we can increase our competitive power and that we will continuously improve our position at the markets we are running our operations in.
Our aim is to deliver the services we commit to in the best possible way and in accordance to high quality standards.
In order to achieve this aim, we receive the most valuable support from our employees who are experts in their field.
We fairly and objectively estimate the feedbacks from customers, employees and other parties from the client-focused perspective that goes beyond the legal legislation.
The conscious application of our current quality and complaint management system by each of our employees will contribute to the continuous improvement of our service quality and customer satisfaction.
I, as the General Manager-, invite all our employees to apply this policy as an integral part of their work.

General Manager

Environmental, Occupational Health and Safety Policy

As ODEON Tours, conduct our activities in accordance with legal regulations as well as environmental and occupational safety standards. To ensure this;- We identify the risks and opportunities, impacts of our activities in the sphere of environment, occupational health and safety and take necessary measures to prevent these risks or to reduce the undesirable effects.- We set goals and develop programmes for the continuous improvement of our environment, occupational health and safety management system, review them and make necessary investments.- We fulfil the requirements of the legislation on environment, occupational health and safety.- We take necessary precautions and maintain necessary control to prevent and eliminate the environmental pollution caused by our activities and the formation of dangerous environments that may cause accidents and diseases.- We provide necessary education to our employees and ensure their participation.- We provide consultation and participation of workers’ representatives.- We encourage our suppliers to comply with our environmental, occupational health and safety standards and legislation in line with our policy, and we make efforts to cooperate with them in these sphere.- By informing our guests about our environmental consciousness, we expect them to show respect towards nature and contribute to the protection of the environment during their holidays.
I, as the General Manager-, invite all our employees to apply this policy as an integral part of their work.

General Manager

Road Traffic Safety Policy

As ODEON Tours, our priority is life safety in our road transportation activities that include our employees, guests and suppliers. To ensure this;- We determine the risks of all our road transport activities, and take the necessary measures to prevent the occurrence of these risks or to reduce their unwanted effects.-We create goals and programs for the continuous improvement of our Road Traffic Safety Management System, review them, and make the necessary resource investments.-We fulfill the requirements of the legal regulations on road traffic safety.As the General Manager, I invite all our employees to implement this policy as an integral part of their business.General manager