As Otium Hotels, we believe that by providing customer satisfaction we can increase our competitive power and reach a much better place at the markets we are running our operations in. Our aim is to deliver the services we commit to in the best possible way and in accordance to high quality standards. In order to achieve this aim, we receive the most valuable support from our employees who are experts in their field. We fairly and objectively estimate the feedbacks from customers, employees and other parties from the client-focused perspective that goes beyond the legal legislation. The conscious application of our current quality and complaint managemen system by each of our employees will contribute to the continuous improvement of our service quality and guest satisfaction.